Team Up for a Workplace That Works: How HR, IT, and Real Estate Can Create an Advanced Experience
Imagine walking into a workplace where everything just works—the meeting tech is seamless, collaborative spaces feel natural, and there’s never a whispered “Can you hear me now?” in the conference room. This is a completely reasonable and entirely possible expectation. But as The Workplace Equation 2026 report shows, it requires HR, IT, and Real Estate to work together to deliver an advanced workplace experience instead of working in isolation.
For Logitech’s inaugural annual report, we surveyed 1,700 workplace experience (WX) decision-makers in 11 markets1, and the data speaks for itself: a collaborative approach leads to a strong workplace experience, which achieves massive benefits. The top five being:
87% report improved collaboration
87% say productivity gets a boost
86% see enhancements in overall employee experience
85% identify better decision-making
84% notice improved employee health and wellbeing
Technology is an afterthought
While survey respondents recognize the potential of a collaborative workplace experience, few are moving beyond theory into sustained action. The survey found only 27% of organizations treat workplace experience as a core business strategy and just 32% actually update their office layouts and technology standards continuously based on real usage data.
Siloed decision-making is one of the biggest barriers. While cross-functional collaboration is vital, and a whopping 87% say cross-functional collaboration is very or extremely important, only about a third (34%) of organizations have a unified workplace experience function guiding investments and improvements. IT and AV teams are brought in before space planning starts in just 24% of organizations—often making technology an afterthought. This results in a patchwork workplace, where each department pushes its own agenda and true employee needs get lost in translation.
Inconsistent measurement
This siloed approach leads to inconsistent measurement around workplace investments, making it tough to understand what’s working and what isn’t. To measure the impact of workplace experience, organizations tend to lean on:
Employee surveys (62%)
Network or device data (49%)
Occupancy sensors (32%)
Environmental sensors that measure factors such as air quality and temperature (31%)
At the same time, respondents note that environmental factors have a significant impact on daily productivity (85%), and more than nine in 10 agree that the clearest picture of workplace health and ROI combines how people feel, how they move through the space, and how the technology works. Important feedback and friction signals are often missed.
How do you break down the silos?
Moving to an advanced workplace experience isn’t a single leap—it’s like climbing a ladder. Organizations start in a fragmented state, where ownership is unclear and tech standards vary wildly. As teams find better alignment, they begin connecting HR, Real Estate, and IT data, measuring what matters, and iterating workspace design based on the real-world friction employees experience. By the time organizations reach the advanced stage, complexity is dramatically reduced and the ability to measure impact nearly doubles.
From fragmented silos to advanced flow
As organizations move toward an advanced workplace experience, they are more likely to connect signals, prove ROI, involve IT earlier, and unify roadmaps across functions.
|
Connected Signals
|
Have ROI Data
|
Early IT/AV
|
Unified Roadmap
|
|
|---|---|---|---|---|
|
Fragmented (18%): Active, but fragmented and more reactive
|
13% | 12% | 10% | 24% |
|
Aligned (45%): Teams and signals are starting to connect
|
56% | 50% | 18% | 32% |
|
Optimized (27%): Measurement, governance, and consistency are stronger
|
90% | 88% | 32% | 37% |
|
Advanced (9%): A proactive, measurable, continuously improving system
|
99% | 99% | 52% | 52% |
When IT and AV teams join planning from the outset, workplace systems are more likely to be connected, measurable, and proactive. Yet, most organizations fall short here—which keeps truly seamless meetings as the exception rather than the rule.
This causes challenges to persist, such as fragmented ownership, infrequent optimization based on usage data, technical teams being left out until it’s too late, and a disconnect between what each team tracks and what data is actually needed.
How do you improve workplace experience?
Here are five key steps to move forward:
Make a workplace experience decision map: Clarify who owns strategy, budget, measurement, and optimization—and how they work together cross-functionally.
Involve IT and AV from day one: Design spaces and experiences with technology, not as an afterthought.
Empower cross-functional groups: Give them decision rights and accountability, not just advisory roles.
Map friction points: Identify and fix typical time-wasters—like meeting delays, device confusion, or room booking snags.
- Use IT data as workplace experience data: Track ticket counts, device outages, and meeting delays as part of the workplace health dashboard.
Ultimately, building an advanced workplace experience isn’t just about loading up on gadgets; it’s about reducing friction and elevating the workday for everyone. When HR, IT, and Real Estate break down silos and operate as one, employees are more productive—and actually want to be at work, because the environment supports them at every turn.
To see all of the data and learn more about how to improve workplace experience in your organization download The Workplace Equation.
The research was conducted by The Harris Poll on behalf of Logitech among 1,700 individuals who are workplace experience decision makers at companies with 500 or more employees in Canada, France, Germany, India, Japan, the Philippines, Saudi Arabia, Singapore, United Arab Emirates, UK, and US. The survey was conducted May 13 - June 4, 2026. See the full report for more details on the methodology.
Frequently Asked Questions
What is an advanced workplace experience and why does it matter?
An advanced workplace experience means the work environment is connected, intuitive, and always improving—where technology, spaces, and employee needs align seamlessly. It's important because organizations with advanced workplace experiences report big improvements: better collaboration, higher productivity, improved employee well-being, and stronger business outcomes.
How do HR, IT, and Real Estate teams work together to create a better workplace?
Great workplaces are the result of HR, IT, and Real Estate teams collaborating instead of working in silos. When these teams share data, align strategies, and involve technical experts early on, they create environments that truly support employees and make work easier for everyone.
What stops organizations from delivering a seamless workplace experience?
The biggest barriers are siloed decision-making and treating technology as an afterthought. Many organizations bring in IT and AV too late and don’t have unified ownership over workplace decisions, which leads to patchwork solutions, wasted investments, and recurring issues like tech headaches and workspace problems.
What steps can organizations take to improve workplace experience right now?
According to The Workplace Equation report, organizations should:
Establish clear decision maps for ownership of strategy, budget, and results
Involve IT and AV teams from the very start
Empower cross-functional groups to make decisions
Seek out and fix friction points in the workday (like meeting delays or tech confusion)
Use IT metrics (like device outages and ticket counts) to monitor and improve workplace health
How does measuring workplace experience help with ROI and employee satisfaction?
Measuring workplace experience by combining employee surveys, usage and device data, occupancy metrics, and environmental factors gives organizations a clearer view of what’s working. This makes it easier to prove ROI, optimize investments, and boost employee happiness and productivity.
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